Legal information
Cancellation and Refund Policy
Last updated: 1 September 2026
Project services
To cancel, email contact@botbraindigital.co.uk with your business name, order email and service purchased.
Business customers
Business purchases do not have a statutory cooling-off period. If you cancel before work begins, we will normally refund the payment less any non-refundable third-party costs incurred at your request. Once work has begun, we may retain an amount reflecting work completed, time reserved, administrative costs and committed third-party expenses. Completed or approved work is non-refundable except where required by law.
Consumers
If you purchase wholly or mainly outside your trade or profession, you normally have 14 days from the day after the contract is made to cancel a distance service contract. If you expressly request work to begin during that period and then cancel, we may charge a proportionate amount for work supplied up to cancellation. If the service is fully performed during the cancellation period after the legally required request and acknowledgement, the cancellation right may end. These terms do not affect rights relating to services that are not provided with reasonable care and skill.
Website Care Plan
You may cancel the monthly Care Plan at any time before the next renewal through the Stripe customer portal, where available, or by emailing us. Cancellation stops future renewals. The current paid month remains active until its end and is not normally refunded or prorated.
Refund timing
Where a refund is due, we will issue it to the original payment method without undue delay and normally within 14 days after agreeing the amount. Bank and card processing times are outside our control.
Changes requested by you
Pausing a project, changing the brief or failing to provide content does not automatically cancel the order. We will confirm any revised scope, timetable or charge in writing.